FAQs

THE BASICS

IS THIS A SUBSCRIPTION?

Nope. We're not trying to lock you in and hold you hostage eating our food. We trust that our meals speak for themselves and will have you logging in whenever you need us. This gives you the freedom to not have to worry about cancelling when you take a spontaneous vacation or go out of town. You have enough things to think about. Cancelling a subscription shouldn’t be one of them.

AM I GETTING ONE OF THOSE INGREDIENT BOXES OR ARE THESE READY-TO-EAT MEALS?

Our meals are fully prepared, perfectly portioned, and ready to eat. You can eat it cold or heat it up, but either way, there is minimal labor involved. Everything is cooked fully and any reheating instructions are on every meal.

DOES THE MENU CHANGE?

Yes. Our menus change weekly. On Thursday at 8am we post our new menu for the following week. You can pre order for Monday pick up or deliver from Thursday morning until Sunday at midnight. But don't worry you can also drop in to our kitchen anytime we are open to grab a few meals from our grab n go cooler.

HOW DO I REGISTER AN ACCOUNT TO GET STARTED?

It’s easy! Just create an account, activate it via email (check your spam folder just in case it’s not in your inbox), and get started! Register Now.

CAN THE MEALS BE FROZEN?

Yes, some of our meals freeze really well. Use your best judgment when it comes to what you’d like to freeze. For example a salad: not recommended, but a chicken breast with broccoli reheats out of the freezer well. Just be conscious when freezing and transfer to a freezer safe container when possible.

HOW MANY DAYS ARE THE MEALS GOOD FOR?

Enjoy your meals within 4-6 days of receiving them. They will be the freshest and most delicious during this time frame. We also suggest consuming any seafood meals and salads first for maximum enjoyment and nutritional benefit.

I’M NEW HERE. IS THERE A DISCOUNT?

Welcome! We are so excited to have you. If it’s your first time ordering, make sure to use code FIRSTORDER when you check out to save on your first delivery

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DELIVERY: WHEN, WHERE, HOW

WHERE DO YOU DELIVER?

We always growing. You can enter your zip code HERE to confirm we serve your area. If we don’t serve your area, send us an email and ask us to add your neighborhood. We’ll see what we can do!

WHEN DO YOU DELIVER?

Deliveries occur on MONDAY between 4pm-7pm EST

WHAT IS THE DEADLINE FOR ORDERING?

For Monday Delivery: Order by Sunday at midnight

*PLEASE NOTE: YOUR ORDER HAS NOT PROCESSED UNLESS YOU RECEIVE AN EMAIL CONFIRMATION WITH AN ORDER #.

WHERE CAN I RECEIVE A DELIVERY?

We deliver to anywhere with a physical address so that means we can deliver to your home, work, hotel, gated community, or military base as long as we have the proper details and directions on your order. As to not disrupt delivery service or to avoid additional delivery fees, please ensure you have provided any codes to help our delivery partner access your community. These notes can be added when you place your order to ensure our drivers know where to leave your meals. We cannot deliver to a PO Box.

DO I HAVE TO BE PRESENT FOR DELIVERY?

Nope. As long as there is a safe place for your driver to leave your meals, then you have nothing to worry about.

CAN I SPECIFY WHERE TO LEAVE MY MEALS?

Yes. Don’t forget to specify your delivery instructions (access codes, location to leave box, etc) on the checkout page. If you checkout while signed into your account, your delivery notes will store on the checkout page week to week for easy ordering.

NOTE: If you live in a building that requires verbal confirmation or your physical presence for the driver to access your community, you MUST be home for delivery. We are not responsible for packages that are delivered to the correct address but are stolen due to inability to access your home/building. If your meals were delivered to your requested address and was then taken/stolen, Golden State Chef Co is not responsible for the theft and cannot provide refunds. That being said, we'll always do our best to remedy any displeasing situation.

HOW MUCH DOES DELIVERY COST?

Our delivery fee is $5 per delivery for all orders 

CAN I PICK UP MY ORDER?

Yes, just select PICKUP at checkout. We’ll have your meals packed up in our cooler waiting for you to pickup. Meals ordered for PICKUP will be ready from 4-8pm on both available days. And don't worry if you don't make it on your pick up day. We will hold your meals until you come in.

CAN I RETURN MY PACKAGING?

Yes, we hate wasted packaging and we do reuse our delivery bags and ice packs. Just select the $20 delivery bag deposit option when checking out and add it to your order. The next time you order just leave the empty bag and ice pack on your porch and we’ll swap it out with your newest order. If you ever decide to stop getting meals just bring the bag and ice pack by the kitchen and we’ll refund you your $20.

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MEALS

WHAT ARE THE PORTIONS?

Each meal is an individual serving for one person. Our meals typically have 4-6 oz of protein, 1/2 -1c of starch and a generous plant-based side.

DO YOU CATER TO SPECIALTY DIETS OR THOSE WITH FOOD RESTRICTIONS OR ALLERGIES?

All of our meals are mainly dairy free, soy free and gluten free. We do like to add a wrap to chicken salads from time to time. Otherwise we do NOT do custom diet requests. We try to balance our menu so that is something for everyone.

CAN I ALTER YOUR MEALS OR SUBSTITUTE PROTEINS?

While we love offering options that our customers look forward to, we aren’t able to substitute or switch out ingredients or proteins in the meals you see on our menu. 

TELL ME ABOUT THE PACKAGING.

Your meals are delivered in a Golden State Chef Co insulated bag packed with ice packs to keep it cold for 4 hours from packaging time. Our compostable meal containers are 100% plant-based, allergen free, and non-toxic. They are both oven* and microwave safe. The lids are made from PET plastics and are highly recyclable and have been studied significantly for many years, proving them to be the safest form of food grade plastics.

*Lids and dressing cups are NOT oven/microwave safe.

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REFERRING FRIENDS

HOW DO I REFER A FRIEND? I KNOW SOMEONE WHO WOULD LOVE GOLDEN STATE CHEF CO.

We always love when you share us with your loved ones and we want you to benefit from that too! That’s why we have a referral program where you can earn credit for yourself every time you referral's a friend. When your friend places an order just tell them add your name and say "referred by" and we will send you a code to get $15 off your next order. 

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FOOD FACILITY + SOURCING

WHERE IS THE FOOD MADE?

All meals are prepared and cooked in our commercial kitchen space, located at 112 Catalpa Dr in Royal Oak. Our chef is certified by ServSafe and we follow all health code requirements to ensure your food is handled with caution, care, and love.

ARE YOU CERTIFIED GLUTEN FREE?

No. We do use gluten from time to time but we always make sure to prep the gluten in a separate area on a different prepping surface and everything is diligently cleaned.

WHERE DO YOU GET YOUR PRODUCE?

We do our very best to source our produce organically and locally.  Our menus are created based on what is seasonal and available.

ARE YOU 100% ORGANIC?

We are not 100% organic. Here's why: many small farms lack the funding or resources to pay the hefty fee for the official "organic" certification, and the process can take years. While we do our best to source locally AND organically, sometimes we choose one over the other based on what we think is best for our customer.

WHERE DO YOU GET YOUR MEAT?

Responsibly-sourced meat is a non-negotiable for us. The compassionate treatment of farm animals is incredibly important to us, as well. That is why we put care into our procurement choices and are transparent about our suppliers, all of whom are committed to ensuring animals have a humane life.

We believe we can do more and that is why we are committing to source all of our beef, pork and lamb from Farm Field Table in Ferndale.

*Consuming raw or undercooked meats, poultry, seafood, shellfish, or eggs may increase your risk of food-borne illness.

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